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HVAC Frequently Asked Questions

Everyone needs a reliable HVAC company to call when the air conditioner stops cooling, the heat pump won’t keep up, or the furnace won’t start on a chilly morning. When that happens, you want answers fast and service you can trust.

It’s only natural to want to learn about the company you’re inviting into your home. That’s why Austin Air Conditioning has put together this list of frequently asked questions. If you’d like to know more or get an appointment on the schedule, just give us a call or reach out online!

Heating and Air Conditioning Company FAQs

You deserve to feel comfortable in your own home. We want you to feel comfortable with and confident in the people taking care of your HVAC system. Here’s a little more about who we are and what we can do for you.

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Why should I choose Austin Air Conditioning as my HVAC company?

Austin Air Conditioning is a locally operated HVAC company that has served the greater Austin area since 1990, helping generations of homeowners stay comfortable. We provide heating, air conditioning, and indoor air quality services and install and service all the top brands. Our licensed and insured technicians offer same-day service whenever possible, along with free estimates on replacement and second opinions.

We also offer financing options, special offers, and a maintenance plan to help protect your system. With 24/7 live answering, upfront honest pricing, and excellent reviews for our expertise and customer service, you’ll always know that your home is in good hands!

Do you provide emergency HVAC service?

Yes, we offer emergency HVAC service to help when your system stops working unexpectedly. Whether you need emergency AC repair during a hot afternoon or an emergency furnace repair on a cold night, our team is ready to respond. We handle all types of emergency HVAC repair situations to get things back to normal as quickly as possible. 

And with our 24/7 live answering, you’ll always reach a real person who can help you get service scheduled right away. Need an emergency HVAC repair? Call now!

Are your technicians licensed and insured?

Absolutely. Our technicians are licensed, insured, and trained to service all types of HVAC equipment. They hold Universal Certification from the EPA and are registered technicians with the State of Texas. We have factory-trained Carrier and Bryant technicians and are Mitsubishi ductless, Trane variable speed, Amana 20 SEER, 410A, and Nest Pro certified. When we say we have some of the best HVAC technicians in Central Texas, we mean it!

How often should I have my HVAC system serviced?

Most homeowners in the Greater Austin area should plan on HVAC maintenance twice a year. The ideal timing is a cooling tune-up in the spring before the long Texas summer begins and a heating check in the fall before colder weather arrives. This schedule helps make sure your heating and cooling systems are ready before they start running heavily for the season. 

Regular maintenance helps our technicians catch small issues early so your system runs more reliably throughout the year.

Do you have a maintenance membership?

Yes, we’re proud to offer a maintenance plan designed to save you time and money while helping you stay on top of your HVAC system’s care. Members receive priority service along with valuable benefits, including no overtime charges on repair and maintenance calls. You’ll also receive exclusive discounts on repairs and new equipment while your plan is active. 

It’s a great way to stay ahead of problems and keep your heating and cooling system in good shape year after year. You can learn more on our website or contact us to get started!

What heating services do you provide?

Austin Air Conditioning offers a full range of heating services to keep your home warm and comfortable. We provide installation, repair, maintenance, and replacement services for furnaces, air source heat pumps, ductless mini split heat pumps, and zoned HVAC systems. Our technicians work with all major brands and system types.

What air conditioning systems do you service?

We service a wide range of cooling systems used in homes throughout the local area. Our technicians work on central air conditioners, mini split air conditioners, and air source heat pumps, handling installation, repair, and maintenance for each. We also install and repair smart thermostats that give you better control over your home’s comfort and energy use.

How can you improve my indoor air quality?

If the air in your home feels dusty, humid, or stale, there are several ways we can help. Our team installs air purifiers, dehumidifiers, media air cleaners, UV air cleaners, and UV HVAC lights to improve the air circulating through your system. We can also address the ductwork with duct sealing, duct repair, or new duct installation if leaks or damage are affecting the air in your home.

How quickly can you respond to a service call in the Austin area?

Our team works hard to respond quickly when you need help. In many cases, we’re able to provide same-day service throughout the Austin area so you’re not waiting long. Calls are handled through our 24/7 live answering, which means your service request gets taken right away and scheduled with an expert HVAC technician as quickly as possible.

Where is Austin Air Conditioning located?

Our physical office is located in Pflugerville, TX, but we go wherever we’re needed! From the north-side suburbs to the Hill Country and communities east of I-35, we’re ready with the HVAC service that you need. Our service area includes Austin, Round Rock, Cedar Park, Georgetown, Leander, Buda, Kyle, Lakeway, Dripping Springs, Bee Cave, Hutto, Manor, and more. 

Our local technicians live and work in the communities that we serve so we can get to you faster and stay connected to our customers.

Our Service Area

Give us a call or schedule online, and we’ll take it from there. The sooner we get started, the quicker we can stop problems from getting worse and get your home back to a safe, comfortable temperature. For heating and cooling in Pflugerville and the surrounding area, Austin Air Conditioning is the clear choice.